Terms and Conditions
- Pricing
- All items are shown with retail prices including crating necessary for
shipping. Discounts are available to the trade and will
be reflected on your price list, if applicable. Prices are F.O.B.
Snohomish, Washington.
- Terms
- In most cases a 50% deposit is required to initiate orders, with the
balance due before delivery. Customers with a longterm
relationship with Nichols Bros. Stoneworks may apply for special
terms, granted at Stoneworks’ discretion. Custom
orders require 100% payment for mold work, and 50% for casting costs.
We accept all major credit cards.
- Order Procedures
- We ask that all orders be confirmed in writing to avoid errors and or
duplication. Upon receipt of deposit a sales order will
be generated by Nichols Bros. Stoneworks and will act as the order
confirmation and begin production. At this point no
changes can be made without Stoneworks’ written approval, as all
products are made to order.
Any order cancellations made after production has begun will be
subject to a 25% restocking fee. Any order cancellations
on custom orders will be charged a 100% restocking fee.
- Production Time
- Based on the individual order, an estimate of production time will be
quoted. We make every effort to keep our lead-times
to a minimum. For most orders a lead-time of 2-3 weeks from order date
to ship date can be expected. This is because
our pieces need 10 days curing time after casting to achieve the
strength to withstand shipping conditions. On large
quantity orders, or those requiring custom mold work, our lead-time is
typically 4-6 weeks.
- Shipping
- All shipments are freight prepaid unless other arrangements are agreed
to by Nichols Bros. Stoneworks. We have>
negotiated very favorable freight rates with several carriers, and, at
our discretion, select the best method and carrier for
shipping. All merchandise is carefully inspected prior to packaging
and again when given to the carrier. At that point the
carrier assumes responsibility for safe delivery. When delivered, it
is the obligation of the recipient to inspect the condition
of the shipment for signs of damage. All apparent shipping damage or
shortages must be noted on the delivery receipt.
The purchaser must report any shipping damage/shortage to the carrier
within five days. Nichols Bros. Stoneworks should
be contacted for filing and handling of the claim. Many shipments
require a lift gate equipped trailer, and notification of
the delivery. This information should be conveyed to Stoneworks at the
time of ordering. Some of our larger pieces require
a forklift for unloading and it is the responsibility of the customer
receiving the product to arrange for such equipment.
- Installation and Maintenance
- Proper installation is very important in allowing our containers and
garden ornaments to perform as designed. The pieces
are heavy and a solid, level surface is required for most
installations. Though these items are heavy and durable, they have
an aspect of fragility to them, especially the corners and sharp
edges. Pry bars, hand trucks, tools and chains must be very
carefully employed.
A very important factor in planter performance is drainage. Our
planters are made with drain holes and they must be
utilized.
With every order we ship installation instructions and small rubber
squares to act as spacers or pot feet. These are to lift
the bottom of the planter 1/4” – 3/8” off the ground to allow proper
drainage. If water is allowed to collect in the container
it can lead to efflorescence and in extreme cases of ice buildup, can
cause the planter to crack.
We now manufacture saucers to match most of our planter line, and
they are an effective way to both insure proper
drainage and prevent unsightly runoff.
For multiple piece planters it is recommended to secure the base of
the planter to the bowl with an epoxy, caulk or
waterproof masonry mortar. This will prevent water from draining down
the outside of the base and discoloring it.
All of our cast stone pieces will age and patina much like cut
sandstone. For those who desire this effect, do nothing, and
the natural moss and lichen will make your garden ornaments look like
family heirlooms in just a few years. Others wishing
to keep a new look can wash them with a water/bleach or a water/muriatic
acid solution. These should be applied very
carefully so as to not “burn” the surface of the piece. Pressure
washing can also be an effective cleaning method, but
again care should be taken so as not to damage the surface of the
stone.
- Warranty
- Because of our improved mix design and integral reinforcing, we offer
a 10-year limited warranty on our cast stone
products. The warranty is limited to manufacturers defects and does
not cover damage from mishandling, collision or
other misuse. In the event of a warranty claim, Stoneworks’ liability
shall be limited to the value of the pieces covered.
Nichols Bros. Stoneworks shall have the option to replace such covered
pieces if it chooses.
In many cases of minor damage, repair of the item can be effective. We
are able to send a patch kit, with simple
instructions, allowing many damaged pieces to be repaired.
- Fountains and Fire Features
- It has become very popular to utilize many of our designs as fountains
or as fire features. This can be done if proper
measures are taken. For fountains, we prefer to use a slightly denser mix design when we
cast the piece. It is also preferable to adapt the drain
holes to accommodate the necessary inflow and outflow. This involves
casting the plumbing connections into the piece.
After casting we seal the fountain pieces with three coats of a custom
blend sealer. Because of this sealing process, an
extra week or two lead-time is customary with fountain orders.
Fire features have different requirements. Our cast stone material
cannot handle the heat generated by a wood or charcoal
fire. It will form cracks. Natural gas or propane is the only
acceptable source of flame for these elements. Even then, it
is necessary to direct the flame away from the stone and limit the
amount of actual heat. When installed in this manner,
several of our planters make for a beautiful fire feature. As with the
fountains, it is desirable to make the modifications>
necessary to adapt fire features prior to casting. This saves drilling
and patching later, and gives a much cleaner look.
Because we cannot control the installation and conditions of use for
fire features, our standard 10-year warranty does not
apply to such usage.
- Specifications
- Cast stone is a concrete based building material manufactured and
molded to simulate natural cut stone. Our dry cast
products are made from zero slump concrete, using the Vibrant Tamp
Method, in a rigid mold, until it is densely compacted.
The raw materials used in our product are Portland cement, Type I,
white or gray, multi-sized aggregates of manufactured
or natural sand, inorganic iron oxide pigments (when required for
coloring), approved admixes (poly-plex and glass fibers)
and water. All of our mix designs meet with the standard
specifications of the Cast Stone Institute for architectural cast
stone.
In our mid-size and larger pieces we reinforce each casting with
galvanized aircraft cable. Flat surfaces and rings are
reinforced with rebar or non-ferrous pipe.
Questions?
Nichols Bros. Stoneworks, Ltd.
20209 Broadway,
Snohomish, WA 98296
(800) 483-5720 FAX (425) 483-5721
www.nicholsbros.com
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